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Complaints

The Practice aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. In the first instance speak to whoever you feel most comfortable with – your Senior receptionist, your reception manager or any of our reception staff.

In the majority of cases concerns can be resolved quite easily. However, if you feel the need to make a written complaint please address it to Dr M Guntamukkala, who will acknowledge it in writing within 48 hours.

NHS England has set up a national Customer Contact Centre (CCC) if you are not happy with the outcome,

Tel: 0300 311 2233
Email: england.contactus@nhs.net
Post: NHS England, PO Box 16738, Redditch, B97 9PT
Website: www.england.nhs.uk/contact-us

The service operates Monday to Friday, 8am to 6pm, except bank holidays

Local Services, Let
Local Services, Let